Become A Creator

Agency Partnership

Become A Creator

Agency Partnership

Refund Policy

Awwal Chat is committed to providing an engaging and seamless platform for users. We understand that there might be situations requiring refunds, and this policy ensures transparency and fairness in such cases. Please read our Refund Policy carefully to understand how refund requests are handled.

  1. Subscription Refunds

    • Subscriptions purchased on Awwal Chat are non-refundable once activated.
    • Refund requests may be reviewed on a case-by-case basis in instances such as accidental transactions or technical errors.
    • To request a review, contact support within 7 days of the transaction.



  2. Virtual Gift Refunds

    • Purchases of virtual gifts, coins, or credits are final and non-refundable.
    • Refunds will only be granted for duplicate payments or technical errors if reported within 48 hours.
    • Unused coins or credits are not eligible for refunds.



  3. Event or Creator Content Refunds

    • Refunds for paid events, live sessions, or exclusive creator content are not available unless the event is canceled or inaccessible due to issues caused by Awwal Chat.
    • Technical difficulties preventing access must be reported immediately.



  4. Eligibility for Refunds

    Refunds are considered under the following circumstances:

    • Duplicate payments.
    • Unused services resulting from technical errors attributable to Awwal Chat.
    • Unauthorized transactions reported within 72 hours.



  5. Refund Process

    To request a refund:

    1. Email support@awwalludo.com with the subject line “Refund Request.”
    2. Include your registered email ID, transaction details, and the reason for the request.
    3. Allow 5–7 business days for the team to review and respond.
    4. Approved refunds will be processed within 10–15 business days via the original payment method.



  6. Non-Refundable Items

    • Payments made through promotional offers or discounts.
    • Services consumed or partially used.


Contact Us

For any questions or concerns regarding this Refund Policy:

• Email: support@awwalludo.com

• Phone: (+971) 58 661 6977


By using Awwal Chat, you acknowledge and agree to this Refund Policy. This policy ensures transparency and fairness, reflecting our commitment to user satisfaction.